Cancellation & Return Policy

Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund. To cancel, please contact our customer service team immediately.

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of delivery.

Return Eligibility

• Items must be unused and in original condition
• Products must be in their original packaging
• Proof of purchase (receipt or order number) is required
• Some items (opened cosmetics, intimate products) cannot be returned for hygiene reasons

How to Return

1. Contact our customer service team to initiate a return
2. Pack items securely in original packaging
3. Ship to our returns center (address provided by customer service)
4. Keep your tracking number for reference

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.